FAQ • Preguntas más frecuentes

COVID-19 SPECIAL NOTE • Noticia Importante sobre COVID-19

Due to stay home orders shipping and order processing times could be a bit longer than usual. Please know that much of this is out of my control and I'm doing the best I can to get orders out the door :)

Currently USPS is overworked and understaffed. Your order may not have any tracking info for a couple of days- please be patient!

Like always thanks for your support and patience, I really appreciate it !!!

Most Frequently Asked Questions:

CarlitaDots cannot be held responsible for tracking or refunding any orders sent to the wrong address. Please be careful when choosing your shipping address!

Any packages returned to me that are not claimed within 30 days are not eligible to be refunded.

Any and all claims and inquiries must be submitted via email to carlitadots@gmail.com to be considered. Any claims or comments submitted via Instagram comments or DM might never be seen and therefore are not considered valid forms of communicating with us.

Contact

If you have any questions or concerns please feel free to contact us at carlitadots@gmail.com

Cualquier pregunta o si necesitas ayuda con alguna orden, por favor comunicarse por correo electrónico carlitadots@gmail.com

:) I will respond ASAP, usually within 1-5 business days. Please be patient with us! I promise to answer as soon as possible. GRACIAS!

What's your return policy?

Unfortunately, because CarlitaDots is only me myself and I do not accept returns at this time.

If you have an issue with your order feel free to email carlitadots@gmail.com

What if I want to cancel my order?

I ship out orders quickly so chances are your order is already in the mail. Feel free to reach out and I'll do my best, but I can't guarantee your order can be cancelled before it's shipped.

Once an order is shipped it cannot be cancelled or refunded.

When will my order ship?

All orders ship between 1-5 business days unless your item was a preorder! **Due to COVID-19 all orders are taking a couple of days longer. Please be patient at this time and know I am working as safe and best as I can!

Which shipping carriers does CarlitaDots use?

All orders will ship USPS first class or priority mail and all orders can be tracked! Just check that email you got from carlitadots.

Does CarlitaDots ship internationally?

If you would like to place an order and live internationally please send an email to carlitadots@gmail.com Gracias!

Help! My order is lost!

Unfortunately, once your order leaves my shop and is in the mail, I cannot be held responsible for anything USPS has done to lose your package. If your package is stuck or lost, please contact USPS. If you contact us without speaking to USPS first we will tell you to contact USPS.

My package was returned to the sender, help!

I hate to say it but if your package was returned to us because the wrong address was entered you will have to re-pay for shipping. You have 30 days to re-claim your order from the date it was shipped. If you contact us within the 30 day window and do not want your package to be reshipped you can receive a refund minus the original cost of shipping and a 25% restocking fee. After 30 days if you do not reach out regarding your package you will not be qualified for a re-shipment or a refund.

My item arrived damaged!

Badtrip! Please send us an email and I will review each claim on a case to case basis. If your item has a small manufacturing flaw that does not affect the design or the function you are not eligible for a replacement item. If anything was damaged during shipping please reach out to us!

Where can I find out more about CarlitaDots?

Does your apparel fit true to size?

Please review the size chart on the product page and for now we only sell t-shirts.

Where are you based?

A puertorican gal born and bread in PR and since 2011 I am based in NYC.

Does CarlitaDots sell wholesale?

Please send an email to carlitadots@gmail.com for more information.